Returns and Refund Policy

Overview

We want you to be happy with your purchase. With that said we only accept refunds or exchanges on products that are found faulty. If any items are faulty, you can return the items according to the below policy.

 

Eligibility for Returns/Refunds

• Items can be returned, if faulty, within 30 days of delivery or after having received the item(s).
• If the items were damaged during transport, it is imperative to send us photo evidence on delivery for us to arrange a pickup (applicable for bulky items), and have a replacement available within an agreed timeline.
• You have your original purchase receipt (physical or digital) with reference to the order number.

How to Initiate a Return

• Fill in the Book Your Return form with the required details such as the Order number and Item specific that need to be replaced or refunded.
• Please ensure to provide all evidences possible. If unable to attach the evidence to the form, please send the evidences via email to info@thedentalmarket.com.au.
• We will review your request and get back to you. Our Returns team usually has a turn around of 3-5 working days.

Return Shipping Costs

• Once we have confirmed and accepted your Intent to return the item, you will have to go to the closest mail or courier service and mail the item(s) in the most appropriate packaging (please use padded packaging to avoid damage).
  
  All items to be returned to the following address:
  
  The Dental Market
  P.O. Box 7152
  Doncaster East
  VIC 3109
  Australia
  
  
• If the return qualifies as an error (e.g., wrong or missed item) or a faulty item (eg. damaged goods), we will cover and refund the shipping costs upon completion of physical inspection.

Exclusions

• For the Portable Dental Unit – there is a charge of $50 AUD charged for the inspection and is waved off if the Dental Unit is found faulty. We also charge the shipping fees of AUD $250 shipping for the return and is refunded if the item is found faulty.

 

Refunds and Processing Time

• Once we receive and inspect your returned faulty item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-15 business days and credited to your original payment method.
• Original shipping costs and any fees are non-refundable unless the return is due to our error.

Replacements

We offer replacements for items that are faulty or damaged if items are in stock. By default we will attempt to arrange a replacement for a faulty item unless you opt for a refund.

 

Non-Returnable Items

Here are a few items that are non-returnable

1. Any used/unused Amalgam Capsules
2. Any Teeth
3. Used Portable Dental Unit
4. Used PPE such as Gowns, face masks, or gloves.
5. All perishable or consumable items such as Provisional Material (Protemp), Impression Putty, Composites, Bond, Etch or Sealant

 

Contact Us

• If you have any questions about our returns policy, please contact us at info@thedentalmarket.com.au.

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