Overview
We want you to be happy with your purchase. With that said we only accept refunds or exchanges on products that are found faulty. If any items are faulty, you can return the items according to the below policy:
Eligibility for Returns/Refunds
- Items can be returned, if faulty, within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as when you received them to be eligible for a refund.
- If the items were damaged during transport, it is imperative to send us photo evidence on delivery for us to arrange a pickup (applicable for bulky items), and have a replacement available within an agreed timeline.
- You have your original purchase receipt.
How to Initiate a Return
- Contact our customer service team at info@thedentalmarket.com.au with subject “Item Return / Order number: #” to initiate a return.
- Provide your order number, faulty item details and photo evidences.
- We will guide you through the return process and provide a return shipping label if applicable.
Return Shipping Costs
- If the return is due to our error (e.g., wrong item, damaged goods), we will cover the return shipping costs upon completion of physical inspection.
- There is a charge of $50 AUD charged for the inspection and is waved off if the item is found faulty. Incase of bulky items such as Dental Portable Unit, we charge the shipping fees of $250 AUD for the inspection. The fee is waived off if the item is found faulty.
Refunds and Processing Time
- Once we receive and inspect your returned faulty item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 15-30 business days and credited to your original payment method.
- Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
- We offer exchanges for items that are faulty or damaged if items are in stock. By default we will attempt to arrange an exchange for a faulty item unless you request for a refund.
Non-Returnable Items
Here are a few items that are non-returnable
- Any used/unused Amalgam Capsules
- Teeth
- Used Portable Dental Unit
- Cotton rolls
- All perishable items
Contact Us
- If you have any questions about our returns policy, please contact us at info@thedentalmarket.com.au.