Introduction
At The Dental Market, we respect your privacy and are committed to protecting your personal data. This Data Deletion Policy outlines how we handle requests to delete personal information, in compliance with relevant data protection regulations such as the Privacy Act 1988 and Australian Privacy Principles (APPs)
Scope
This policy applies to all customers, users, and visitors who provide personal data through our e-commerce website and request the deletion of their data. Personal data refers to any information that can identify an individual, including but not limited to names, email addresses, billing details, and purchase history.
Data Deletion Requests
Customers have the right to request the deletion of their personal data at any time. To submit a data deletion request, you can contact us via email at info@thedentalmarket.com.au with a request for data deletion.
When submitting a request, please provide sufficient information to verify your identity and ensure that the request is genuine. This may include providing the email address associated with your account and confirming recent purchase details.
Data Retention and Deletion Process
Once we receive your deletion request, we will take the following steps:
- Verification: We will verify the identity of the requester to ensure that only the rightful owner of the data can request deletion.
- Data Review: We will review the personal data associated with your account and identify the information eligible for deletion.
- Deletion Confirmation: Within 30 days, we will delete the personal data from our active systems and confirm the deletion via email. Please note that some data may be retained in our backups or for legal or regulatory reasons, as outlined below.
Exceptions to Data Deletion
Certain data may not be eligible for deletion due to legal, contractual, or business requirements. Examples include:
- Transaction History: We may retain transaction records for audit purposes and to comply with tax or financial reporting requirements.
- Fraud Prevention: Data related to suspected or confirmed fraudulent activities may be retained to protect the security of our website and users.
- Legal Obligations: Any information required to comply with applicable laws, regulations, or legal processes may be retained.
Impact of Data Deletion
Once personal data is deleted, you will lose access to your account, order history, and any personalized settings. If you wish to make future purchases, you will need to create a new account and re-enter your information.
Backup Retention
Please note that while we will remove your personal data from our active systems, copies of your information may remain in our backups for a limited time due to the nature of backup storage. Backup data will be securely retained for [Insert Backup Retention Period] before being deleted in accordance with our data retention policy.
Updates to This Policy
We may update this Data Deletion Policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns regarding this Data Deletion Policy, please contact us at info@thedentalmarket.com.au.